Announcements
New features, functionality, and company updates.
- New features: CSAT and Macros in Slack!
- New features - internal notes, trigger on ticket create, multiple ticket forms
- Capture multiple Slack messages
- New Features - Custom Slack channel field, :key: in DM, add multiple channels
- New Features - Ticket Forms, Collaborators and Ticket Linking
- New Feature - Assign Zendesk tickets from Slack
- Upload files to a ticket in a Slack thread