We're close to wrapping up Techstars and have a few fun new features for you to leap into May!
Run a macro directly from Slack
Zendesk Macros allow teams to build automated actions that can update ticket properties or comments. We wanted our users to be able to leverage the power of Macros directly from Slack, and now they can!
After turning on the Macro interface from your admin settings, each Bubble will have the option to run a macro directly from it.
Viola! Any of your macros can be run directly from the dropdown in Slack.
Get Customer Satisfaction Scores (CSAT) on tickets created from Slack
For our users that have shared Slack channels with customers or use BubbleIQ for internal IT support, it's important to understand the quality of customer experience they are providing. CSAT is a great way to get an actionable metric you can measure and improve.
CSAT is typically sent over email where it gets poor reply times. With BubbleIQ, whenever a ticket that was created from Slack gets solved, the requester of the ticket gets a direct message with a CSAT survey:
They can answer directly from Slack! Our beta testers of this product have seen massive improvements in CSAT response rates.
Have any more ideas of features we should build? Let us know in the comments.