BubbleIQ makes it easy to tag a coworker from a Zendesk ticket, and have them immediately notified in a Slack thread.
- Type the @ sign and your team member's name in the comment in Zendesk.
- Assuming you've already set up that ticket to send into Slack, your team member will see the message in Slack as well as receive a notification.
Did you know you can automate the addition of a comment via a Trigger? More details can be found on this Zendesk support page here: https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations