Capturing multiple Slack messages for a ticket
Often times, you receive multiple messages in a Slack channel or direct message that all need to be combined into one ticket. You can accomplish this buy using one of our favorite things: emojis!
- Mark the first message you'd like to capture with a :pushpin: emoji.
- Mark the last message with the standard emoji, the :key:.
The resulting ticket that gets created will take each message and turn it into a transcript that posted as a comment on the new ticket.