How does per agent pricing work?




  • Avatar
    allen hancock

    How are Zendesk's Light Agent's counted?

  • Avatar
    Fletcher Richman

    Hi Allen - good question. Zendesk light agents are tricky. The Zendesk API identifies those users as Agents so they would be counted in our system as agents as well, but we are flexible and can work with teams that have light agents to figure out a pricing plan that makes sense. 

Please sign in to leave a comment.